Overview

This error occurs when attempting to schedule a test with a collection site. 


Error Message Example

 

What the error message means

This error message is a result of a collection site not being marked as INACTIVE in the Quest Diagnostics database. 


This entry could be a temporary or permanent status for Quest Diagnostics  database. The INACTIVE status is only for electronic scheduling. The collection site may or may not be operational separate of this database entry.



What to do if you receive this message

Two things

  1. Submit a ticket reporting the status of the collection. Please include site name / site ID #. We will have the collection site's database information updated.
  2. Select another collection site using the magnifying glass button on the Schedule a Test Screen